Returns and complaints

The products ordered on can be returned within 14 days of receipt of delivery .


The products to be returned:

  • must be in the original packaging and with the safety precautions
  • must not show any signs of use


Please send the package to the address below:

Beauty Brands Ecommerce sp. z o.o.

Omnipack Fullfilment Center (FC4)

Szczecinska 49 docks 45-48 Panattoni Logistics Center

66-400 Gorzów Wielkopolski

marked "Eveline Cosmetics"


Please also send an email to with a copy of the withdrawal form and proof of postage.
You can find the cancellation form >>HERE<< .


Refund of costs:


  • If you return the entire order, you will receive a refund for both the products ordered and the shipping costs.
  • If you return part of the order, we will only refund the money for the returned products.


Details can be found in the terms and conditions of the Eveline Cosmetics online shop .




All complaints are accepted via email. Please contact us by email at


The message should contain:

  • Order number
  • Description of the incident – ​​which products are missing or what is different from the order


Your complaint or refund will be processed within 14 days of receipt of the report .